Submit a file to Symantec Security Response

In most cases, you do not have to send an infected file to Symantec. You only need to send an infected file for one of these reasons:

  • Norton finds the same infected files again and again each time the computer is scanned.

  • A Symantec technician asks that you submit the file.

  • You have located suspicious file in your computer and the file is not detected with the latest virus definitions.

  • You received an email prompting you to download a file from a suspicious URL.

Depending on your situation, do one of the following:

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DOCID: kb20090602171902EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/03/2017