Error: "To continue the installation make sure the network control panel is closed..." appears when I install a Norton product

In the error window, click Continue. Also, close any open applications and then continue with the Norton product installation. If you still see the message after all applications have been closed, go to Step 1.

STEP 1

Restart and reinstall your Norton product

  1. Exit all programs and then restart the computer.

  2. Reinstall your Norton product.

    If the problem persists, go to Step 2.

STEP 2

Enable the Remote Procedure Call service

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type the following text, and then press Enter.

    services.msc

    If the User Account Control window appears, click Continue.

  3. In the Services box, locate and double-click the Remote Procedure Call service.

  4. To the right of Startup type, check whether Automatic appears. If Startup type is not Automatic, then in the drop-down list, click Automatic.

  5. To the right of Service Status, check whether Started appears. If the Service status is not Started, then click Start.

  6. Click OK.

  7. Exit the Services window.

  8. Reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090520162201EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/29/2016