Norton Family blocks a website from the allowed category

This problem can happen if the blocked website is available under more than one category. If a website is available under more than one category, you need to allow all the categories for that website.

If you do not want to allow all the categories for the website , then you can add that particular website to the allowed list.

Configure the web supervision settings

  1. Sign in to the Norton Family website with your email address and password.

  2. On the Children tab, click the child profile that you want to configure the web supervision settings for.

  3. On the Child's House Rules tab, if Web Supervision is grayed out, click to turn it On.

  4. Under Web Supervision, click House Rules Settings.

  5. Type the website address next to Allowed Websites, and then click Add.

  6. Click Save.

  7. On your child's computer, right-click the Norton Family icon in the notification area, and then click Update House Rules.

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DOCID: kb20090513144641EN_EndUserProfile_en_us
Operating System: Windows, Android
Last modified: 08/24/2017