Error: "PIN number is not valid" when I activate my Norton product that I received from my service provider

This may happen if there is a problem in your account information. For example, you may have signed up for a package that does not include the correct Norton product.

STEP 1

Verify your service type

  • Contact your service provider to verify your service type in their database and add the correct Norton product service for your account.

STEP 2

Activate your Norton product after it is installed

  1. Start your Norton product.

  2. In the main screen, click Activate Now.

  3. Click Next.

  4. In the My service PIN field, type the PIN number, that is provided to you by your service provider.

  5. Click Activate.

  6. Type in a name for your computer, and then click Activate.

  7. Close the Activation Complete! window.

  8. Click Finish.

    Your activation is successful.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090505115739EN_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 01/16/2017