Message: "Invalid Product Key"

This error appears when the product key is typed incorrectly or if the product key is for a different product and version.

Make sure that your key is typed correctly

  • Type your product key again. Be very careful to type it exactly as it appears. Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters.

    If you purchased a boxed product online or at a local retail store, your product key is inside the box or printed on a card in the box.

    If the problem persists, try the following solutions,

If you are still seeing invalid license information messages, contact Member Services & Support.

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DOCID: kb20090504170737EN
Operating System: Windows, Mac OS X
Last modified: 06/25/2021