I cannot start Norton Utilities 14.0 from the desktop icon or the Windows Start menu

STEP 1

Start Norton Utilities

  1. In the notification area or the system tray, right-click the Norton Utilities icon, and then click Open Norton Utilities.

  2. If you see the User Account Control window, click Continue.

When you enable registry monitoring, or when you exit the program by clicking "X" in the top-right corner of the window, Norton Utilities minimizes itself into run in the background. Registry monitoring requires that the program remains running in the background. If you choose not to perform registry monitoring, right-click the system tray icon and then click Close. After that, you can start the program from any location.

If the problem persists, go to Step 2

STEP 2

Enable Data Execution Prevention settings

  1. Click the Start button, and then click Control Panel.

  2. Depending on your operating system, do one of the following:

    • For Windows 7 or Vista: click System and Maintenance, and then click System. In the left pane, click Advanced system settings.

    • For Windows XP: click Performance and Maintenance, and then click System.

  3. On the Advanced tab, under Performance, click Settings.

  4. On the Data Execution Prevention tab, select Turn on DEP for all programs and services except those I select.

  5. Click Add, and then locate the following Norton Utilities files one by one:

    These files are located at C:\Program Files\Norton Utilities 14.

    • nu.exe

    • RMReg.exe

    • RMScrn.exe

    • RMTray.exe

  6. Click Apply.

  7. Click OK to confirm.

  8. Click OK.

  9. Exit all the programs, and restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090407170301EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/18/2015