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Applicable for: Windows
Transfer a Norton license or duplicate license that came from a service provider
If you have obtained your Norton license from a service provider, follow the steps to cancel or transfer the duplicate license.
If you have purchased your product from the Norton Online Store or from a retail store, see How to transfer your Norton service to a new device.
I need to cancel the duplicate Norton service
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Contact your service provider to cancel the duplicate Norton service.
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After the duplicate Norton service is inactivated, you will receive the alert, "Your service was cancelled." In the drop-down, select Re-activate, and then click OK.
I need to purchase a license for my new computer
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Re-download and install Norton on your new computer.
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In the main screen, click Activate Now.
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Click Next.
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In the My service PIN field, type the PIN number, that is provided to you by your service provider.
If prompted, enter a computer name.
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Click Activate.
You will see the option to either purchase a new license or transfer a license.
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Under Purchase Another License, click the link and follow the on-screen instructions.
I need to transfer a license to a new computer
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Re-download and install Norton on your new computer.
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In the main screen, click Activate Now.
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Click Next.
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In the My service PIN field, type the PIN number, that is provided to you by your service provider.
If prompted, enter a computer name.
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Click Activate.
You will see the option to either purchase a new license or transfer a license.
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Under Transfer a License, find the name of the computer from where you want to transfer the license, and then click Deactivate.
Last modified: 04/24/2025
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