Index.dat file is not being deleted when you perform Clean Your Disks operation in Norton Utilities 14.0

STEP 1

Start the computer in safe mode

  1. Exit all programs

  2. Do one of the following depending on your operating system:

    For Windows 7 or Vista: Click the Start button, and then click All Programs> Accessories > Run.

    For Windows XP: Click Start > Run.

  3. In the Run dialog box, type the following text:

    msconfig

  4. Click OK.

    If the User Account Control window appears, click Continue.

  5. Do one of the following depending on your operating system:

    For Windows 7 or Vista: In the System Configuration Utility window, on the Boot tab, check Safe boot.

    For Windows XP: In the System Configuration Utility, on the BOOT.INI tab, check /SAFEBOOT.

  6. Click OK.

  7. When you are asked to restart the computer, click Restart.

    The computer restarts in Safe mode. This can take several minutes.

STEP 2

Defragment your Windows Registry

  1. Start Norton Utilities.

    If the User Account Control window appears, click Continue.

  2. Click Defragment Your Registry.

    If you want to create a System Restore Point, check Create System Restore Point.

  3. Click Yes to start the Windows registry defragmentation.

    Norton Utilities analyzes the Windows registry and shows the compacting result.

  4. Click Compact Now.

  5. Click Restart.

STEP 3

Start the computer in normal mode

  1. Exit all programs

  2. Do one of the following depending on your operating system:

    For Windows 7 or Vista: Click the Start button, and then click All Programs > Accessories > Run.

    For Windows XP: Click Start > Run.

  3. In the Run dialog box, type the following text:

    msconfig

  4. Click OK.

    If the User Account Control window appears, click Continue.

  5. Do one of the following depending on your operating system:

    For Windows 7 or Vista: In the System Configuration Utility window, on the Boot tab, uncheck Safe boot.

    For Windows XP: In the System Configuration Utility, on the BOOT.INI tab, uncheck /SAFEBOOT.

  6. Click OK.

  7. When you are asked to restart the computer, click Restart.

    The computer restarts in normal mode. This can take several minutes.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090114152729EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/25/2013