Norton Utilities stops responding during the Deep Scan section when you run the Registry Scan

STEP 1

Start the computer in Safe mode with Networking

  1. Exit all programs.

  2. Press the Windows + R keys to open the Run dialog box.

  3. Type in the following text, and then press Enter.

    msconfig

    If the User Account Control window appears, click Yes or Continue.

  4. In the System Configuration window, on the Boot tab, select Safe boot and Network.

    On Windows XP: In the System Configuration Utility window, on the BOOT.INI tab, select /SAFEBOOT and Network.

  5. Click OK.

  6. When you are asked to restart the computer, click Restart.

    The computer restarts in safe mode with networking.

STEP 2

Run the Registry Scan

  1. Start Norton Utilities.

  2. On the Performance tab, click Clean Your Registry.

  3. Select Complete Registry Scan, and then click Start Scan.

  4. Click Continue.

  5. Repeat lines 1 through 4 to make sure all the problems are fixed.

STEP 3

Restart the computer in Normal mode

  1. Exit all programs.

  2. Press the Windows + R keys to open the Run dialog box.

  3. Type in the following text, and then press Enter.

    msconfig

    If the User Account Control window appears, click Yes or Continue.

  4. In the System Configuration window, on the Boot tab, uncheck Safe boot.

    On Windows XP: In the System Configuration Utility window, on the BOOT.INI tab, uncheck /SAFEBOOT.

  5. Click OK.

  6. When you are asked to restart the computer, click Restart.

    The computer restarts in the normal mode which takes several minutes.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: kb20090113133651EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/18/2017