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Fix freezing problems when running a Norton Utilities registry scan


Check for the Compatibility mode

  1. Exit Norton Utilities.

  2. On the desktop, right-click the Norton Utilities icon and then click Properties.

  3. On the Compatibility tab, uncheck Run this program in compatibility mode for:

  4. Click Apply > OK.

    If the problem persists, go to Step 2.


Uninstall Norton Utilities

  1. Press the Windows + R keys to open the Run dialog box.

  2. In the Run dialog box, type in the following text, and then press Enter:


  3. In the list of currently installed programs, click Norton Utilities, and then click Remove or Uninstall.

  4. Click Yes to confirm.

  5. When the uninstall finishes, exit all programs and restart the computer.


Reinstall Norton Utilities

  1. Do one of the following:

    • If you have the product CD, insert the CD into the CD-ROM drive, and then click Install Norton Utilities.

    • If you do not have the product CD, download the Norton Utilities 16 or Norton Utilities 15 installer file. When the download finishes, double-click the file that you downloaded.

      Make sure to download the Norton Utilities version that corresponds to your product key. Product key for Norton Utilities 16 does not work with Norton Utilities 15 and vice versa.

  2. If you see the User Account Control prompt, click Yes to continue.

  3. Read the License Agreement, and then click I Agree. You cannot proceed the installation without accepting the License Agreement.

  4. When the installation completes, click Finish.

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DOCID: kb20090113131041EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/07/2018