Error: "One or more programs on your computer are not compatible with this Norton product..." when I install Norton Family

This error can occur if Norton Family installation detects one or more incompatible programs that are currently installed on your computer. Note down the incompatible program that is listed in the error message, and uninstall it.

Uninstall the incompatible program

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of installed programs, click the incompatible program that is listed in the error message, and then click Remove or Uninstall.

  4. Follow the on-screen instructions to uninstall the program.

  5. If you see a prompt, restart the computer.

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DOCID: kb20090112121000EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/30/2014