Error: "Norton Family will not function properly with the Norton Add-on Pack currently installed on your computer..." when I install Norton Family

Norton Family is not compatible with Norton Add-on Pack. Uninstall Norton Add-on Pack before you install Norton Family.

Uninstall Norton Add-on Pack

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.


  3. In the list of currently installed programs, click Norton Add-on Pack, and click Remove or Uninstall.

  4. Follow the on-screen instructions to completely remove Norton Add-on Pack.

  5. After you uninstall Norton Add-on Pack, exit all the programs and restart your computer.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20081201142111EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/06/2015