Error: "This process is unable to continue due to a system service that may not be installed or cannot be started..." appears when I install a Norton product

STEP 1

Enable Remote Desktop Services

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and press Enter.

    services.msc

    If the User Account Control window is prompted, click Continue.

  3. In the Services dialog box, locate and double-click Remote Desktop Services.

    On Windows XP and Vista: In the Services dialog box, locate and double-click Terminal Services.

  4. To the right of Startup type, verify whether Automatic appears. If Startup type is not Automatic, then in the drop-down list, click Automatic.

  5. To the right of Service Status, verify whether Started appears. If the Service status is not Started, then click Start.

  6. Click OK.

STEP 2

Enable the Remote Procedure Call service

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    services.msc

    If the User Account Control window is prompted, click Continue in the User Account Control window.

  3. In the Services box, locate and double-click the Remote Procedure Call service.

  4. To the right of Startup type, verify whether Automatic appears. If Startup type is not Automatic, then in the drop-down list, click Automatic.

  5. To the right of Service Status, verify whether Started appears. If the Service status is not Started, then click Start.

  6. Click OK.

  7. Exit the Services window.

  8. Exit all programs, and restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20080923103733EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/16/2016