You can use the Norton Remove and Reinstall tool to remove a failed installation or a damaged Norton product.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the Ctrl + J key.
Double-click the NRnR icon.
Read the license agreement, and click Agree.
Click Advanced Options.
Click Remove Only.
Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
Is your computer infected?
Looking for a free Virus and Spyware removal tool? Try Norton Power Eraser.
If you think your computer is infected, we recommend that you run a scan with Norton Power Eraser. For more tailored solutions, visit our Threat Removal support page.
Thank you for using Norton Support.