Other products

Download the removal tool to uninstall Norton

You can use the Norton Remove and Reinstall tool to remove a failed installation or damaged Norton.

Run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Advanced Options.

  6. Click Remove Only.

  7. Click Remove.

  8. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Is your computer infected?

Looking for a free Virus and Spyware removal tool? Try Norton Power Eraser.

If you think your computer is infected, we recommend that you run a scan with Norton Power Eraser. For more tailored solutions, visit our Threat Removal support page.

Need more help?

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: kb20080710133834EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/12/2017