Error: "Crypto API cannot be initialized" when I start a remote connection in Symantec pcAnywhere

STEP 1

Delete contents of Identities folder

  1. Close pcAnywhere.

  2. Browse to the folder appropriate to your operating system:

    Windows 98/Me: C:\Windows\Applications Data\Idendities

    Windows NT: C:\Winnt\Profiles\[User Name]\Application Data\Identities

    Windows 2000/XP: C:\Documents and Settings\[User Name]\Application Data\Identities

  3. Back up the contents of this folder to a safe location, and delete all subfolders.

  4. Restart pcAnywhere and test the remote connection.

    If the problem persists, go to STEP 2

STEP 2

Rebuild the Crypto API

  1. Navigate to the following folder:

    C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA

  2. Backup the contents of this folder to a safe location, and delete all subfolders.

  3. Restart the computer.

    Windows will rebuild the Crypto API. Start pcAnywhere and test the remote connection.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: kb20080529140948EN_EndUserProfile_en_us
Operating System: Windows 2000, Windows 98, Windows Me, Windows NT 4.0,Windows XP
Last modified: 07/18/2015