Commonly used Norton tools

This article provides information about the commonly used Symantec tools. These tools should only be used at the direction of a Symantec Technical Support agent.

Norton Remove and Reinstall tool

The Norton Remove and Reinstall tool uninstalls all supported Norton products from your computer, and reinstalls the latest version of your Norton security product.

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Norton Removal Tool

Norton Removal Tool removes all the Norton products from your Windows computer. If you have received your Norton product from your service provider, download and run the Norton Removal Tool.

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RemoveSymantecMacFiles

RemoveSymantecMacFiles removes all folders that are created by Norton product installers and all files within those folders from the Mac OS X boot volume.

Norton Power Eraser tool

Norton Power Eraser is a free tool to remove threats from your computer. You can run this tool to scan for threats even if you have a Norton product, or any other security product. If you cannot start the computer in Normal mode, you can run this tool in Safe mode.

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Norton Bootable Recovery Tool

If you cannot remove the threats using the regular scanner in your Norton product or if your computer does not start, use the Norton Bootable Recovery Tool to solve the problem.

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Intelligent Updater

Intelligent Updater helps you manually download and install the latest virus definitions for your Norton product.

Symantec Help tool

The Symantec Help tool is a diagnostic and troubleshooting tool. You can download and run it to resolve common issues with your Norton product and your computer.

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Norton Report Assistant

You can use the Norton Report Assistant to gather logs on your Windows computers and send it to the Norton Support. This data is needed to find a solution for the problem.

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DOCID: kb20080521134618EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/06/2016