Other products

Commonly used Norton tools

This article provides information about the commonly used Norton tools. These tools should only be used at the direction of a Symantec Technical Support agent.

Norton Remove and Reinstall tool

The Norton Remove and Reinstall tool uninstalls all supported Norton products from your computer, and reinstalls the latest Norton version.



RemoveSymantecMacFiles removes all folders that are created by Norton installers and all files within those folders from the Mac OS X boot volume.


Norton Power Eraser tool

Norton Power Eraser is a free tool to remove threats from your computer. You can run this tool to scan for threats even if you have Norton, or any other security product. If you cannot start the computer in Normal mode, you can run this tool in Safe mode.


Norton Bootable Recovery Tool

If you cannot remove the threats using the regular Norton scanner or if your computer does not start, use the Norton Bootable Recovery Tool to solve the problem.


Intelligent Updater

Intelligent Updater helps you manually download and install the latest virus definitions for Norton.


Symantec Help tool

The Symantec Help tool is a diagnostic and troubleshooting tool. You can download and run it to resolve common issues with Norton and your computer.


Need more help?

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: kb20080521134618EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/20/2018