Error: "Norton AntiVirus AutoProtect could not continue..." on startup in Mac OS X

This problem can occur if certain Norton AntiVirus files are damaged or missing. Run LiveUpdate and update Norton AntiVirus to the latest version.

If the problem persists after updating or you receive an error when running LiveUpdate, manually uninstall Norton AntiVirus for Mac.

It is not necessary to remove Symantec shared components such as LiveUpdate or Norton Scheduler.

After uninstalling Norton AntiVirus for Mac, reinstall it from the Norton AntiVirus, Norton SystemWorks, or Norton Internet Security CD. After completing installation, quit out of the installer. Before you restart the computer, run LiveUpdate and download all available updates.

If you are installing Norton AntiVirus from the Norton SystemWorks or Norton Internet Security CD, there is no way to install only NAVM. Run the installer for Norton SystemWorks or Norton Internet Security and Norton AntiVirus will be installed.

Verify that Auto-Protect is active

  1. Click Go, then Applications.

  2. Open Utilities, then ProcessViewer.

  3. Locate the process, "NortonAutoProtect". If this process is listed, then AutoProtect is active.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20080519112520EN_EndUserProfile_en_us
Operating System: Mac OS 10.1, Mac OS 10.1.1, Mac OS 10.1.2, Mac OS 10.1.3, Mac OS 10.1.4
Last modified: 03/24/2013