Error: "Updating Error. There was an error performing the update" when running LiveUpdate in Mac OS X

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

If you see this error message with Norton Internet Security 4.0, then we recommend that you skip the following two updates from the LiveUpdate session:

  • NIS for Macintosh Submission Control Data

  • NCO for Macintosh Anti-phishing Defs

This error has been reported to us with these two patches, and we are working on fixing it. Go to Step 1 to skip these patches for the time being. This document will be updated when this issue is fixed. If the issue persists or if you have a different Norton product, go to Step 2 to reconfigure your Network settings.

STEP 1

Install selective updates in Norton Internet Security

  1. Before you begin, you must be in the Finder. Click the desktop or the Finder icon in the Dock to be in the Finder.

  2. On the menu bar, click Go > Applications.

  3. Open the Symantec Solutions folder.

  4. Double-click LiveUpdate.

    You may also start LiveUpdate by clicking the Norton QuickMenu icon on the menu bar, and then clicking LiveUpdate > Open LiveUpdate.

  5. Click Customize this Update Session.

  6. If you see any of these updates available, uncheck them:

    • NIS for Macintosh Submission Control Data

    • NCO for Macintosh Anti-phishing Defs

  7. Click Update.

  8. Click Quit.

    If prompted, restart your computer.

STEP 2

Configure Network settings

    This error can appear when you run LiveUpdate with an Internet connection through a proxy server. To fix this problem, configure the network to bypass the proxy settings for LiveUpdate.

  1. Click the Apple menu icon, and then click System Preferences.

    You may also open System Preferences from the Dock.

  2. In the System Preferences window, double-click the Network icon.

  3. From the Show drop-down menu, select your active network interface (e.g. built-in Ethernet).

  4. Click Advanced.

  5. On the Proxies tab, in the "Bypass proxy settings for these Hosts & Domains:" textbox, add the following two LiveUpdate server addresses after the last entry separated by comma:

    liveupdate.symantec.com

    liveupdate.symantecliveupdate.com

  6. Click Apply Now.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: kb20080508153044EN_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 11/24/2016