Removing all Norton programs for Mac by using the RemoveSymantecMacFiles removal utility

To manually uninstall your Norton product for Mac, read: Uninstalling your Norton product for Mac.

Before you begin uninstalling your Norton product for Mac, read:

  • RemoveSymantecMacFiles removes all Symantec Mac OS X files from the Mac OS X boot volume. These files include invisible files, such as Norton AntiVirus for Macintosh QuickScan and Norton FileSaver files.

  • RemoveSymantecMacFiles removes all beta versions of Symantec products.

  • RemoveSymantecMacFiles is provided for your convenience only and is not a supported utility.

RemoveSymantecMacFiles removes all the folders created by Norton installers and any files within those folders. You may lose all the files that reside in those folders, including any that you have created.

If you are logged in as a Standard user and running Mac OS X 10.6.8 or earlier on your computer, follow the instructions in the Download and run RemoveSymantecMacFiles as a standard user section of the article.

Download and run RemoveSymantecMacFiles as an administrator

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. Open the RemoveSymantecMacFiles folder.

  4. Double-click the RemoveSymantecMacFiles.command file.

    To run this tool, you must be logged in to your Mac with an Administrator account with a non-blank password.

  5. On the application warning dialog box, click Open.

    RemoveSymantecMacFiles.command file is launched in the Terminal utility.

  6. Type your Mac OS X administrator password, and then press return.

    When you type your password, no characters appear.

  7. Do one of the following:

    • To remove all Symantec files and folders, type 1.

    • To quit RemoveSymantecMacFiles without removing any files, type 2.

  8. Press return.

  9. Before restarting your computer, save your work and close the open applications, type y and then press return.

Download and run RemoveSymantecMacFiles as a standard user

  1. Download the RemoveSymantecMacFiles.zip file.

  2. Double-click the RemoveSymantecMacFiles.zip file that you downloaded.

    The file is expanded.

  3. On the menu bar, click Go > Utilities.

  4. Double-click Terminal to launch the utility.

  5. In the Terminal window, type su admin_username and press return.

    Where admin_username is the name of the administrator user account on your Mac.

  6. On the Password prompt, type the password for your administrator account.

  7. In the Dock, click on the Downloads icon and select RemoveSymantecMacFiles.

  8. At the bash prompt, type sudo, and then drag and drop RemoveSymantecMacFiles.command file from the RemoveSymantecMacFiles folder into the Terminal window.

    If you want to manually enter the command string, replace TestAccount with the name of your standard user account .

  9. Press return

  10. Type your Mac OS X administrator password, and then press return.

  11. To remove all Symantec files and folders, type 1, and press return.

  12. Before restarting your computer, save your work and close the open applications, type y and then press return.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20080427024142EN_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 09/09/2015