Norton Automatic Renewal Service Help
What is the Norton Automatic Renewal service?
How does it work?
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Once enrolled, the billing method used to purchase or renew your Norton subscription in our online store will get billed each year at the then current renewal subscription price as long as you are enrolled in the program. We will send you an email with price, term, and related details before we charge you so that you know it is coming.
Frequently Asked Questions
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Sign in to Norton account.
In the Subscriptions page, next to the Active Norton product for which you want to update Automatic Renewal, move the slider to turn it on or off.
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In the Subscriptions page, next to the Active Norton product, if the slider is towards and is green, Automatic Renewal service is enabled for your product.
If the slider is towards and is red, Automatic Renewal service is disabled.
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If you want to use the Norton offering that you were recently charged for, log in to Norton and download the Norton software. For detailed steps, read I want to download my Norton product on my device.
If you want a refund for your Norton Automatic Renewal charge, contact a Norton Support representative through Norton Chat Support. Keep in mind that you will no longer have the peace of mind that comes with being enrolled in the Norton Automatic Renewal service once you receive a refund.
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Once enrolled, the billing method used to purchase or renew your Norton subscription in our online store will get billed each year at the then current subscription renewal price as long as you are enrolled in the program.
Symantec sends an email to the email address that is provided in your Norton account before you are billed (between 45 days to 30 days before your subscription expires). The email contains the price to be charged to the credit card on file.
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Sign In to Norton to update your Credit Card details.
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Under Billing Information, type in any information that you want to update.
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Click .
"Update successful" message is displayed when you save the changes. A notification email is also sent to your registered email confirming the changes.
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Enrollment for this service is offered when you buy or renew Norton products. So if you see a charge on your card, you enrolled during a previous purchase with us. Once enrolled, you are billed once a year for as long as you are in the program. We send you an email before we charge you so that you know it is coming. Of course you may cancel the service at any time.
If your credit card shows a similar charge, then you were charged for the Norton Automatic Renewal service. This charge extends your Norton product subscription to ensure that you are protected against viruses and other threats.
If you manually renewed your Norton subscription or if you purchased a new subscription, you have to place a refund request. Contact Norton Support representative through Norton Chat Support to place a refund request. To avoid auto-renewal in the future, turn off the Norton Automatic Renewal Service.
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Sign in to Norton to disable Norton Automatic Renewal Service.
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In the Subscriptions page, next to the Norton product for which you want to disable Automatic Renewal, move the slider to .
If the Automatic Renewal setting is already off for a product that you believe it should be on for, you may have another Norton account with a different email address for that product.
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When you receive the prompt, click .
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Your Norton subscription prompts you to manually renew the subscription when it expires next time. You will no longer receive the other benefits associated with Norton Automatic Renewal service once you turn off the service.
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Sign In to Norton to print or download your invoice.
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Under Order History, click the to view/print the invoice.
Thank you!
Thank you for using Norton Support.
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DOCID: kb20080417115558EN_EndUserProfile_en_us
Operating System: Android, Mac OS X, Windows
Last modified: 06/20/2018
