Norton Automatic Renewal Service Help

You are enrolled in the Automatic Renewal service at the following times:

• When you purchase a Norton subscription from the Norton Online store

• When you first set up Norton after purchasing from a retail store or a Symantec affiliated online third-party website

You can also enable Norton Automatic Renewal by signing in to you Norton account.

When enrolled in the Automatic Renewal service you receive the following added benefit:

• Convenient Uninterrupted Protection: Enjoy peace of mind knowing your Norton subscription will never lapse.

• An additional benefit called the Norton Virus Protection Promise, which includes access to Norton experts who can work with you to diagnose and remove viruses should you run into any problems during your subscription.

If you want to use the Norton offering that you were recently charged for, log in to Norton and download the Norton software. For detailed steps, read I want to download my Norton product on my device.

If you want a refund for your Norton Automatic Renewal charge, contact a Norton Support representative through Norton Chat Support. Keep in mind that you will no longer have the peace of mind that comes with being enrolled in the Norton Automatic Renewal service once you receive a refund.

Once enrolled, the billing method used to purchase or renew your Norton subscription in our online store will get billed each year at the then current subscription renewal price as long as you are enrolled in the program.

Symantec sends an email to the email address that is provided in your Norton account before you are billed (between 45 days to 30 days before your subscription expires). The email contains the price to be charged to the credit card on file.

Enrollment for this service is offered when you buy or renew Norton products. So if you see a charge on your card, you enrolled during a previous purchase with us. Once enrolled, you are billed once a year for as long as you are in the program. We send you an email before we charge you so that you know it is coming. Of course you may cancel the service at any time.

If your credit card shows a similar charge, then you were charged for the Norton Automatic Renewal service. This charge extends your Norton product subscription to ensure that you are protected against viruses and other threats.

If you manually renewed your Norton subscription or if you purchased a new subscription, you have to place a refund request. Contact Norton Support representative through Norton Chat Support to place a refund request. To avoid auto-renewal in the future, turn off the Norton Automatic Renewal Service.