Enter Norton subscription renewal key

This document helps you enter your renewal code to extend your Norton product subscription. The instructions are specific to the latest Norton product versions.

The renewal code must have at least one day validity in order to activate the product successfully.

If you have an older Norton product version or if you do not know your version, go to Norton Update Center.


Find your renewal code

    If you already have your renewal code, skip to Step 2. The location of your renewal code depends on how you purchased.

    • If you purchased your renewal code from an online retailer, your renewal code can be found in your confirmation email. If you cannot find the confirmation email in your inbox, check your spam or junk folder. These emails may be incorrectly marked as spam by some spam filters. After you find the renewal code, skip to Step 2.

    • If you purchased from the Norton Online Store, your renewal code can also be found by logging into your account. Follow these steps to find the renewal code from your account.

    • If you purchased a renewal code without a Norton product, then you need to first find out which Norton product that key belongs to. You may get that information from the confirmation email for your subscription purchase. The renewal code must have at least one day validity. After you determine the product, download the trial version and install the product. To use the renewal code, skip to Step 2.

  1. Sign In to Norton.

  2. Locate your subscription renewal purchase, and click the order number.

  3. Copy your renewal code.

    The Renewal Code is a 19 character alpha-numeric code. For example, ABC123DE4567FGH89JK.


Enter your Norton subscription renewal code

  1. Start your Norton product.

  2. In the main window, click Help.

  3. In the Help Center window, under Account Information, click Enter Product Key.

  4. Type in your product key or code, and click Next.

    You can find your product key in your Norton account, in the order confirmation email, or on your Product CD or retailer's card. If you need help locating your product key, read How to find my Norton product key.

  5. Follow the on-screen instructions.

  6. Review your subscription details, and then click Done.

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DOCID: kb20080416133754EN_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 03/02/2018