This document helps you enter your renewal code to extend your Norton product subscription. The instructions are specific to the latest Norton product versions.
The renewal code must have at least one day validity in order to activate the product successfully.
If you have an older Norton product version or if you do not know your version, go to Norton Update Center.
If you already have your renewal code, skip to Step 2. The location of your renewal code depends on how you purchased.
If you purchased your renewal code from an online retailer, your renewal code can be found in your confirmation email. If you cannot find the confirmation email in your inbox, check your spam or junk folder. These emails may be incorrectly marked as spam by some spam filters. After you find the renewal code, skip to Step 2.
If you purchased from the Norton Online Store, your renewal code can also be found by logging into your account. Follow these steps to find the renewal code from your account.
If you purchased a renewal code without a Norton product, then you need to first find out which Norton product that key belongs to. You may get that information from the confirmation email for your subscription purchase. The renewal code must have at least one day validity. After you determine the product, download the trial version and install the product. To use the renewal code, skip to Step 2.
Sign In to Norton.
Locate your subscription renewal purchase, and click the order number.
Copy your renewal code.
The Renewal Code is a 19 character alpha-numeric code. For example, ABC123DE4567FGH89JK.
Start your Norton product.
Next to Subscription Status, click.
In the box, type the renewal code, and then click the arrow button.
If you cannot find the box to enter the code, click.
To renew your subscription for Norton Internet Security 5 for Mac or Norton AntiVirus 12 for Mac, read Entering the renewal code for your Norton Internet Security 5 for Mac or Norton AntiVirus 12 for Mac.
To renew your subscription for Norton Internet Security 4 for Mac or Norton AntiVirus 11 for Mac, read Entering the renewal code for your Norton Internet Security 4 for Mac or Norton AntiVirus 11 for Mac.
To update your product to the latest version, read Updating your Norton product to the latest version.
Some Norton products entitle you to install them on multiple computers. If you want to install your Norton product on another computer, read How many computers can I protect with my subscription renewal or upgrade purchase?.
If you have purchased a subscription renewal and do not have the product installed on your computer, read Downloading the product that you were charged a subscription renewal for.
Thank you for using Norton Support.
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