Norton from Symantec

I want to enter the Norton subscription renewal code

This document helps you enter your renewal code to extend your Norton product subscription. The instructions are specific to the latest Norton product versions.

If you have an older Norton product version or if you do not know your version, go to Norton Update Center.

STEP 1

Find your renewal code

    If you already have your renewal code, skip to Step 2. The location of your renewal code depends on how you purchased.

    • If you purchased your renewal code from an online retailer, your renewal code can be found in your confirmation email. If you cannot find the confirmation email in your inbox, check your spam or junk folder. These emails may be incorrectly marked as spam by some spam filters. After you find the renewal code, skip to Step 2.

    • If you purchased from the Norton Online Store, your renewal code can also be found by logging into your account. Follow these steps to find the renewal code from your account.

    • If you purchased a renewal code without a Norton product, then you need to first find out which Norton product that key belongs to. You may get that information from the confirmation email for your subscription purchase. After you determine the product, download the trial version and install the product. To use the renewal code, skip to Step 2.

  1. Sign In to Norton.

  2. Locate your subscription renewal purchase, and click the order number.

  3. Copy your renewal code.

    The Renewal Code is a 19 character alpha-numeric code. For example, ABC123DE4567FGH89JK.

STEP 2

Enter your Norton subscription renewal code

  1. Start your Norton product.

  2. Next to Subscription Status, click Renew.

    Norton Security Renewal
  3. In the box, type the renewal code, and then click the arrow button.

    If you cannot find the box to enter the code, click I have a key or code to enter.

  4. Click Finish.

More information

Thank you!

Thank you for using Norton Support.

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DOCID: kb20080416133754EN_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP, Mac OS X 10.7.x, Mac OS X 10.8.x
Last modified: 02/03/2015