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Applicable for: Android,iOS

Activate or renew your Norton 360 subscription for your mobile device

A valid Norton subscription ensures that your security is always up to date. You must activate or renew your subscription before the trial or subscription period ends to continue to use all the Norton features and keep your device protected.

Your device must be connected to the internet to complete the activation or renewal process.

Activate your Norton 360 subscription

I have purchased Norton from Norton.com or retail

  1. In your browser, go to: https://my.norton.com/home/setup.

  2. Type your 25-character product key that you received with your purchase, and then tap Next.

  3. Type your account email address and password, and then click Sign In. If you do not have a Norton account, click Create an account. Type your details and then click Create Account.

  4. On your mobile device, install and launch the Norton 360 app.

  5. Depending on your device, do one of the following:

    • If you have an iOS device: Tap Redeem a subscription and tap Sign in. Ensure that you enter the same account credentials as provided in step 3.

    • If you have an Android device: Tap Sign in. Ensure that you enter the same account credentials as provided in step 3.

I have an existing active Norton subscription on my Norton account

  1. Install and launch the Norton 360 app on your mobile device.

  2. Depending on your device, do one of the following:

    • If you have an iOS device: Tap Redeem a subscription and tap Sign in. Type your Norton account credentials.

    • If you have an Android device: Tap Sign in. Type your Norton account credentials.

  3. If you have an Android device, a list of active subscriptions is displayed. Select the subscription you want to use, then tap Next.

I have a product key or partner code and I want to redeem my subscription on iOS

  1. Install and launch the Norton 360 app on your iOS device.

  2. Tap Redeem a subscription.

  3. Depending on your purchase, tap one of the following:

    • I have a partner code: Enter a partner code that you received from your service provider, and then tap Next.

    • Activate with a product key: Enter your 25-character product key that you received with your purchase, and then tap Next.

I have a product key or partner code and I want to redeem my subscription on Android

  1. Install and launch the Norton 360 app on your Android device.

  2. Tap Already purchased?.

  3. Depending on your purchase, tap one of the following:

    • Enter a product key: Enter your 25-character product key that you received with your purchase, and then tap Next.

    • Enter a partner code: Enter a partner code that you received from your service provider, and then tap Next.

I have an existing active Norton subscription purchased from Apple App Store or Google Play Store

  1. Ensure you are logged into the Google Play Store or Apple App Store account the Norton subscription is associated with.

  2. Install and launch the Norton 360 app on your mobile device.

  3. Depending on your device, do one of the following:

    • If you have an iOS device: Tap Redeem a subscription, and then tap Restore from App Store.

    • If you have an Android device: Tap Already purchased? and then tap Restore from Google Play.

Where can I find my product key or activation code for the Norton 360 app?

You can find your product key based on how you obtained your Norton device security product as listed below:

Norton account

  1. Sign in to your account.

  2. In the My Subscription page, copy the product key under your active subscription.

Norton Online Store

If you downloaded your product from Norton Online Store, the product key, or the instruction to obtain the product key is in your confirmation email message.

If you have purchased your product from Hong Kong Online Store, read Find the Norton product key purchased from the Hong Kong Online Store.

    Retailer's card

    If you purchased a boxed product online or at a local retail store, your product key is inside the box or printed on a card in the box.

      Third-party website

      Look for the product key in a confirmation email you received for your order. If you cannot locate the confirmation email in your inbox, check your spam filter folder.

        Service provider

        You may have an Activation PIN that you can get from your service provider to activate your product or log in to your service provider portal to download and install your Norton device security product.

         

          Renew your Norton 360 subscription

          Renew your Norton 360 subscription that is about to expire

          1. From your home screen, launch the Norton 360 app.

          2. At the bottom of the main screen, tap Account.

          3. Tap Renew.

          Norton not recognizing a new subscription

          I have a new subscription but Norton is still showing an old one that is about to expire

          If you recently purchased or redeemed a new Norton subscription, but the Norton 360 app still shows an older subscription that is about to expire, refresh your account connection:

          1. From your home screen, launch the Norton 360 app.
          2. At the bottom of the main screen, tap Account.
          3. Tap Sign out.
          4. Tap Sign in, then sign back in using the Norton account that contains your new subscription.

          If the new subscription still does not appear after signing in again, uninstall and reinstall the Norton 360 app, then sign in to your Norton account. If you encounter any issues during the installation or activation, refer to the following article for help: Norton activation errors.

          Need more help?

          DocID: v137722273
          Last modified: 09/02/2026

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