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Fix problems opening Norton device security for Windows

To fix the problem, restart the computer.

If you experience this problem with Norton Secure VPN on Windows, read Fix problem opening Norton Secure VPN.

STEP 1

Restart the computer

  1. Exit all programs.

  2. Restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. In some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

    If the problem persists even after reinstalling Norton, contact Member Services and Support.

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DOCID: v64233471
Operating System: Windows
Last modified: 11/10/2020