Norton shows an incorrect subscription date

Your Norton product can display incorrect subscription days for many reasons. Some of the common scenarios are listed below, select the solution that best describes your situation.

Norton does not show correct subscription days

If your Norton product displays incorrect number of days remaining, you may not have installed the correct Norton product that you have purchased.

Sign In to Norton.
If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

If you do not have a Norton account, click Create an Account and complete the sign-up process.
In the Get Started window, click Download Norton.

If you want to install a new product which is not registered to your Norton account, click Enter a New Product Key.

Type the product key and click >.

If you see the message "To start your subscription, enter your billing information and product key at norton.com/enroll", read Activate pre-paid Norton subscription purchased from retail store.
Click Agree & Download.
Do one of the following depending on your browser:
- For Internet Explorer: Click Run.
- For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and double-click the file that you downloaded.
- For Chrome: On the bottom-left corner, double-click the file that you downloaded.
If the User Account Control window appears, click Continue.

Follow the on-screen instructions.
Your Norton product is now installed and activated.

If your subscription date is still incorrect you may have to manually activate your product.

My Norton subscription shows as expired

If your subscription status shows as expired, then we recommend that you reactivate the Norton product. If the problem persists and you have an active subscription, then download the Norton product from your Norton account. You don't have to uninstall the product to perform this action.

Download your Norton product

Sign In to Norton.
If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

If you do not have a Norton account, click Create an Account and complete the sign-up process.
In the Get Started window, click Download Norton.

If you want to install a new product which is not registered to your Norton account, click Enter a New Product Key.

Type the product key and click >.

If you see the message "To start your subscription, enter your billing information and product key at norton.com/enroll", read Activate pre-paid Norton subscription purchased from retail store.
Click Agree & Download.
Do one of the following depending on your browser:
- For Internet Explorer: Click Run.
- For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and double-click the file that you downloaded.
- For Chrome: On the bottom-left corner, double-click the file that you downloaded.
If the User Account Control window appears, click Continue.

Follow the on-screen instructions.
Your Norton product is now installed and activated.

If your subscription date is still incorrect you may have to manually activate your product.

You may also see trial version has expired message even though you have an active subscription with days remaining. To fix this problem, you need to activate the product again.

I want to download and install my Norton product

Sign In to Norton.
If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

If you do not have a Norton account, click Create an Account and complete the sign-up process.
In the Get Started window, click Download Norton.

If you want to install a new product which is not registered to your Norton account, click Enter a New Product Key.

Type the product key and click >.

If you see the message "To start your subscription, enter your billing information and product key at norton.com/enroll", read Activate pre-paid Norton subscription purchased from retail store.
Click Agree & Download.
Do one of the following depending on your browser:
- For Internet Explorer: Click Run.
- For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and double-click the file that you downloaded.
- For Chrome: On the bottom-left corner, double-click the file that you downloaded.
If the User Account Control window appears, click Continue.

Follow the on-screen instructions.
Your Norton product is now installed and activated.

If your subscription date is still incorrect you may have to manually activate your product.

You may also see trial version has expired message even though you have an active subscription with days remaining. To fix this problem, you need to activate the product again.

After I installed my Norton product, I lost the days from my old subscription

If you purchased a renewal or upgrade through the expiration notices from your Norton product, the days from your old subscription are automatically added to the new one. However if you purchased Norton another way, when you install the new Norton your old subscription days do not get added to the new subscription.

If you need help with your Norton subscription problem, contact Norton Support.

I need more information for the Norton Automatic Renewal charges

If you have received an auto-renewal notification or if you are charged for auto-renewal read Norton Automatic Renewal Service Help.

If your subscription renewal date is incorrect even after your subscription is automatically renewed, redownload your Norton product.

Redownload your Norton product

Sign In to Norton.
In the My Subscription tab, select the product you want to download.
Click Download.
In the Install on this device window, click Agree & Download.

Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.
If a security warning or other confirmation window appears, click Run, OK, or Continue.

Once the downloader is executed, your product will be downloaded, installed, and activated automatically.

I received an email stating that I have not renewed my subscription

This notification email may be for an older Norton product or a different Norton account that is no longer in use.

To verify the subscription of the installed Norton product follow the instructions:

Sign In to Norton.
In the My Subscription tab, locate the Norton product that is installed.

If you do not see the Norton product with the subscription length you expect, you may need to sign into Norton using a different email address and password. If you see the correct Norton product, you can ignore the email.

I see an invalid product key error

You may receive this error while trying to activate your Norton product using a product key that was either purchased or renewed for a different Norton product. To get more help on this, read Error: "Invalid Product Key".

Need more help?

Thank you!

Thank you for using Norton Support.

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DOCID: kb20100920013943EN_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 04/04/2019

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