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Error: "Norton 360 keeps stopping" on your Android device

To fix this problem, update the Android System WebView and Google Chrome app to the latest version.

STEP 1

Update Android System WebView and Google Chrome app

  1. Launch the Google Play Store app on your mobile.

  2. Tap the menu icon at the top-left corner.

  3. Tap My apps & games.

  4. Tap the Installed tab at the top.

  5. Do the following:

    • Scroll and search for the Android System WebView app and tap Update corresponding to the Android System WebView app.

    • Scroll and search for the Google Chrome app and tap Update corresponding to the Google Chrome app.

If the problem persists, uninstall and reinstall the Norton 360 app.

STEP 2

Uninstall Norton 360 app

  1. From the home screen, tap and hold on the Norton 360 app icon, and then move it to the Uninstall option at the top.

  2. In the confirmation alert, tap Ok to remove the Norton 360 app from your device.

STEP 3

Install Norton 360 app

  1. On your Android device, launch the Google Play Store app, and search for Norton 360 app.

  2. On the Norton 360 app screen, tap Install.

  3. When the installation finishes, tap Open.

  4. Read and accept the License and Services Agreement, acknowledge our Global Privacy Statement, and then tap Sign in.

  5. Type your Norton account email address and password, and then tap Sign In.

    If you see any problems with installing Norton 360 app on your mobile device, make sure that your device has the latest version of Google Play Store app, and all the latest system updates installed.

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DOCID: v125107093
Operating System: Android
Last modified: 07/07/2021