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Message: "Warning: Update Now!" or "Free update to Mojave Support" or "Update to stay protected"

If your Norton product for Mac subscription is eligible for a free upgrade, your Norton product displays an upgrade alert that may vary depending on the version of your Norton product.

To upgrade your Norton product, select one of the following:

If you do not know the version of Norton product that you have installed on your Mac, see Find the Norton product version on Mac.

I have Norton product for Mac 7.x

  1. In the update alert window, click Update Now.

    If you have closed the update alert window, start your Norton product, and then in the main window, click Help > Upgrade Available.

  2. In the Software Update window, click Update Now.

  3. Type your administrator password and then click Install Helper.

    Norton Update Agent uninstalls the older version of Norton product that is installed on your Mac and installs the latest version.

  4. Follow the on-screen instructions to complete the installation.

  5. If prompted, type your Norton account email address and password, and click Sign In.

    You now have the latest version of your Norton product for Mac.

I have Norton product for Mac 6.x

  1. In the update alert window, click Update Now.

    If you have closed the update alert window, start your Norton product, and then in the main window, click Help > Upgrade Available.

  2. In the Software Update window, click Update Now.

  3. Type your administrator password and then click Install Helper.

    Norton Update Agent uninstalls the older version of Norton product that is installed on your Mac and installs the latest version.

  4. Follow the on-screen instructions to complete the installation.

  5. If prompted, type your Norton account email address and password, and click Sign In.

    You now have the latest version of your Norton product for Mac.

I have Norton product for Mac 5.x

  1. In the update alert window, click Update Now.

    If you have closed the update alert window, start your Norton product, and then click Free Upgrade Available in the main window.

  2. In the Software Update window, click Update Now.

  3. Type your administrator password and then click Install Helper.

    Norton Update Agent uninstalls the older version of Norton product that is currently installed on your Mac.

  4. When the uninstall finishes, click Restart.

  5. After you restart your Mac, in the Software Update window, click Agree & Upgrade.

  6. When the installation finishes, click Restart.

  7. If you see a prompt for registration after restarting, follow the on-screen instructions to register and activate your subscription.

You now have the latest version of your Norton product for Mac.

If the upgrade is interrupted or fails to complete, uninstall your Norton product using the RemoveNortonMacFiles. After you finish running the tool, restart your mac, and then download and install the latest version of Norton for Mac. For more information, read Download Norton on your device.

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DOCID: v116854560
Operating System: Mac
Last modified: 05/11/2022