FAQ: Passwordless Vault Unlock

To change the registered mobile device, you need to remove the existing device from the vault settings on the configured desktop browser and set up the feature again on a new device.

You can disable the Always perform Passwordless Vault Unlock on browser startup option present in the Passwordless Vault Unlock settings of the Norton Password Manager extension on your computer or Mac.

To disable the Always perform Passwordless Vault Unlock on browser startup option on your browser extension, follow the steps below:

1. Click the Norton Password Manager icon on the top-right corner of the browser.

2. In the pop-up that appears, click Unlock Vault and follow the on-screen instructions to unlock your vault.

3. Click the Norton Password Manager icon on your browser and click Open Web App.

4. In the Password Manager window, click Settings on the left-side of the screen.

5. In the Settings window, next to Passwordless Vault Unlock, click Edit.

6. In the window that appears, click Change Device.

7. Disable the option Always perform passwordless vault unlock on browser startup and click Turn On.

8. Click Done.

The vault unlock request is sent to the mobile every time you launch the browser or sign in your Norton account. For the Passwordless Vault Unlock to work, you must have installed the Norton Password Manager browser extension and turned on the Passwordless Vault Unlock feature.

Yes. The Passwordless Vault Unlock feature should be set up independently on every browser that has the Norton Password Manager extension installed.

No. You can only have one device registered at any time to authorize a vault unlock request from your computer.

1. Open the desktop browser and launch the Norton Password Manager extension and sign in to your Norton account and your vault.

2. Click the Norton Password Manager browser extension icon and click Open Web App.

3. In the Password Manager page, click Settings.

4. In the Settings page, under Passwordless Vault Unlock, click Edit.

5. In the Passwordless Vault Unlock Settings page, click Turn Off Passwordless Vault Unlock.

Some reasons for not receiving a notification as expected may include:

• If your mobile device does not have a stable Internet connection, the vault unlock request notification may not be received.

• If the notification for the Norton Password Manager app is disabled on your iOS device, you will not receive the notification. Enable the notification for Norton Password Manager on your iOS device and relaunch the app.

• If the Norton Password Manager app is uninstalled on the mobile device, the Passwordless Vault Unlock request notification cannot be received on the mobile.

• If the device is on power saver mode or if battery optimization is enabled on the app, the mobile may not receive the vault unlock request notification.

A few reasons for seeing an error upon approving a vault unlock request on mobile are:

• Displayed time on the mobile device is incorrect

• Notification may have expired

• Mobile app may have been uninstalled and reinstalled on the device