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Add a device to your Norton Family account

To monitor the online activities of your child, you must install Norton Family on a device and then assign the device to the child. If the device is a Windows PC, you must specify which user account the child uses to log on to the computer. If your children share a single computer, create a separate user account for each child. This allows Norton Family to monitor each child separately and to set house rules based on each child's age.

You can add a device at any time by signing in to your account from the device on which you want to install Norton Family. If you are not on your child's device, sign in to your account from any Internet-enabled device and send yourself a download link in an email. Open this link on the device on which you want to install Norton Family and follow the instructions in the sections below.

Add a Windows PC

  1. Sign in to your account.

  2. Select the child for whom you want to add and assign a device.

  3. Click Add Device.

  4. Choose Windows and then click Next.

  5. Do one of the following:

    • If you want to add this device to your account, select Yes and then click Download Norton Family App.

    • If this is not your child's device, select No, click Send an Email Download Link, and then enter an email address to send a download link in an email. Open this link on the device on which you want to install Norton Family.

  6. Click or run the downloaded installer file.

    Norton Download Manager will automatically install Norton Family on the device.

  7. Read the User License Agreement and other policies, and then click Agree & Install.

    The device gets automatically linked to your account.

  8. Click Continue and if prompted, sign in with your account credentials.

  9. In the Edit Accounts window, click Edit next to the child to whom you want to assign this device.

  10. Click signs in as and choose the account that the child uses to log on to this device. If your child uses multiple user accounts, choose the child on all those user accounts.

  11. Click Save > OK.

Add an Android device

  1. Go to Google Play and search for Norton Family parental control app.

  2. Tap Install.

  3. Open the Norton Family parental control app.

  4. Read the Norton License Agreement and other policies, and then tap Continue > Get Started.

  5. Sign in with your account credentials.

  6. Tap Child's device to get into child mode and then tap Continue.

    Child mode allows you to add child and assign house rules to this device.

  7. To add a child, do the following:

    • Tap Add a child, and in the Create Profile window, enter the name of the child and then choose the Restriction Level based on your child's age.

      Norton Family sets default house rules based on the restriction level you choose. You can review the House Rules and change them at any time.

    • Choose an avatar for your child profile by tapping the avatar image. You can choose an image from your gallery or take instant photo for your child's profile.

    • Tap Create.

    • To assign the device to this child, tap Done else tap Back.

  8. Choose the child whom you want to assign this device, give a name that helps you identify this device, and then tap Done.

  9. Allow individual permission requests for Norton Family to start monitoring the device.

    Norton Family requires certain permissions for time supervision, app supervision, and other features to enable and monitor your child's activities. For information, read Prepare your Android device for parental supervision using Norton Family.

  10. Tap Device Administrator and then tap Activate to prevent your child from uninstalling Norton Family app without your permission.

  11. Tap Accessibility, and then tap Norton Family Accessibility Service and turn it on.

  12. Tap App Usage Access, select the Norton Family app from the list, and then turn on Permit usage access.

  13. Once you see green tick on all the required permissions, click Continue.

If you are using Google account to sign in to Norton Family account, make sure that you sign out from your Google account in your browser after finishing the Norton Family setup.

Add an iOS device

  1. Go to App Store and search for Norton Family Companion App app.

  2. Download and install the app.

  3. Open the app once installed.

  4. Tap Allow to receive notifications from Norton Family.

  5. Read the Norton License Agreement and other policies, and then tap Continue.

  6. Sign in with your account credentials.

  7. Choose the child whom you want to assign this device and give a name that helps you identify this device. If you want to add a child, sign in to the Norton website.

  8. Tap Assign.

  9. Tap Install VPN and follow the on-screen instructions. VPN is required to monitor or block web activities that your child does using apps other than Norton Family browser.

  10. Allow individual permission requests for Norton Family to start monitoring this device.

  11. Tap Install Profile and follow the on-screen instructions. You need to install a profile for instant lock, time supervision, and other features to work on your child's device.

  12. Follow the on-screen instructions to set up restrictions. For more information, read Set up Norton Family on your child's iPhone or iPad.

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DOCID: v127107792
Operating System: windows,android,ios
Last modified: 11/01/2021