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Fix computer freezing problems when installing Norton Utilities 16.0

To fix this problem, run the installer from the Symantec Download Manager Folder.

STEP 1

Run the installer from the Symantec Download Manager Folder

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type the following text, and then press Enter.

    %temp%

    The current user's Temp folder opens in Windows Explorer.

  3. Open the Symantec Download Manager folder.

  4. Double-click the Install.exe file to start the installation.

    Follow the on-screen instructions to complete the installation.

STEP 2

Uninstall the non-Norton security product

    You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Norton security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Norton security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

    If the problem persists, go to Step 3.

STEP 3

Verify the chipset drivers

    This problem can occur due to the Generic Windows driver conflict with Norton Utilities. If you use AMD chipset, download and install the latest chipset drivers.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  4. Under the list of controllers, if Standard SATA AHCI Controller is displayed, follow Step 4.

STEP 4

Download and install AMD chipset drivers

  1. Download the latest version of AMD Chipset Drivers.

    Save the file on to your desktop.

  2. Double-click the file that you downloaded to start the installation of AMD chipset drivers.

  3. Follow on-screen instructions.

  4. When the installation finishes, restart your computer.

STEP 5

Confirm installation of AMD chipset drivers

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, click to expand IDE ATA/ATAPI controllers.

  4. Under the list of controllers, AMD SATA Controller is displayed.

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DOCID: v83449035
Operating System: Windows
Last modified: 03/25/2020