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Error: "Scan Error" and "At Risk" on Norton for Mac

To fix this problem, run LiveUpdate and restart your Mac. If the problem persists, manually update the virus definitions.


Run LiveUpdate

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton main window, click LiveUpdate.

  3. When the LiveUpdate finishes, exit all programs and restart your Mac.

    If the problem persists, go to Step 2.


Update the virus definitions

  1. Download the virus definitions for your Norton product manually.

    The file nis6avdefinitions.pkg is automatically saved to the Downloads folder.

  2. Double-click the file that you downloaded.

  3. Follow the on-screen instructions to install the virus definitions.

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DOCID: v105297195
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 11/20/2019