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FAQ: Norton Secure VPN

Norton Secure VPN is a security app that helps keep you safe while you surf the web. It prevents your online activity from being tracked by 3rd party trackers, including ISPs, or the websites that you visit, giving you private internet access. It also helps in blocking ad trackers by intercepting cookies and removing your identifying information.

System requirements to install Norton Secure VPN

Available for Windows PC, Mac, iOS and Android devices.
Norton Secure VPN is compatible with PCs, Macs, Android smartphones and tablets, iPads, and iPhones. Norton Secure VPN may be used on the specified number of devices - with unlimited use during the subscription term.

Windows

    Operating Systems

    • Microsoft Windows 11/10 (all versions except Windows 11/10 in S mode)

    • Microsoft Windows 8/8.1 (all versions)

    • Microsoft Windows 7 with Service Pack 1 (SP 1) or later

    Hardware

    • Processor

      For Windows 11/10/8/7: 1 GHz

    • RAM

      For Windows 11/10: 2 GB

      For Windows 8/7: 1 GB (32-bit) or 2 GB (64-bit)

    • Hard disk space

      150MB of available hard disk space

Mac

    Operating System

    • Mac OS X 10.12.x (Sierra) or later

    Hardware

    • Mac computer with Intel® Core™ 2 Duo, core i3, Core i5, core i7, or Xeon processor)

    • 2 GB of RAM

    • 300 MB of available hard disk space

Android

    Operating System

    • Android running 6.0 or later

      Must have Google Play app installed

    • 100 MB of available storage space

    Device requirements

    • 100 MB of available storage space

iOS

    Operating System

    • iPhones or iPads running the current and previous two versions of Apple iOS

    Device requirements

    • 100 MB of available storage space

How does Norton Secure VPN protect my online privacy?

If you use public Wi-Fi, your online activities can be monitored. Cyber criminals can steal personal information like your usernames, passwords, or account numbers. Learn More.
Norton Secure VPN masks all your personally identifiable information including your location when you access the Internet. This way, you view your applications just as if you are at home.
Norton Secure VPN protects the data you send and receive when using public Wi-Fi in the following ways:
  • Adds bank-grade encryption to protect you on public Wi-Fi hotspots.

  • Lets you browse the Web anonymously so your privacy is protected. Learn More.

  • Allows access to your favorite apps and content anywhere you go, as if you were at home.

  • Encrypts your data with a no-log virtual private network that doesn't track or store your activity. Learn More.

  • Provides a 60-day money-back guarantee*.

  • Offers world-class customer support from Norton, the leader in online security.

Where are the Norton Secure VPN IP addresses located?

The IP addresses of the servers are located in different countries including United States, United Kingdom, Singapore, and Brazil and are Norton Secure VPN optimized to ensure the best possible Internet browsing experience.

What information can my Internet service provider (ISP) and websites see when I use Norton Secure VPN?

When you use Norton Secure VPN, your data is encrypted so that your Internet service provider (ISP) can see only the amount of traffic passing through their servers and not the encrypted data.
If you do not use Norton Secure VPN, your ISP can see what websites you are viewing, your emails, IM chats and any files that you download or upload. The websites that you visit can see the browser you use, the operating system of your device, and your location.

Block Ad Trackers

Each mobile device has a unique advertising ID which may be used to track your details like name, address, and age. Advertising IDs may be used by app developers to create targeted advertisements that are relevant to you. The Ad Tracking feature in Norton Secure VPN protects you and blocks targeted advertisements.

Enable or disable Block Ad Trackers on Android or iOS

  1. Open Norton Secure VPN.

  2. Tap the Ad Tracker icon at the bottom of the screen.

  3. In the Ad Tracker screen, slide Block Ad Trackers to enable or disable Ad Trackers.

Ad Tracker blocking works only when Virtual Private Network is turned on.

Enable or disable Block Ad Trackers on Windows or Mac using Norton Secure VPN app

  1. Open Norton Secure VPN app on your desktop.

  2. Click the Settings icon at the top of the Norton Secure VPN app and click Ad Tracker Blocking.

  3. Under Ad Tracker Blocking, slide Block Ad Trackers to enable or disable Ad Trackers.

Enable or disable Block Ad Trackers on Windows using Norton device security product

  1. Open your Norton device security product.

    In the My Norton window, click the drop-down arrow next to Secure VPN and click Ad Tracking.

  2. Click the Ad Tracking tab and slide Block Ad Trackers to enable or disable Ad Trackers.

Enable or disable Block Ad Trackers on Mac using Norton device security product

  1. Open your Norton device security product.

  2. Click the drop-down next to Secure VPN.

  3. Click Open.

  4. In the Ad Tracking tab, slide Block Ad Trackers to enable or disable Ad Trackers.

What is Kill Switch?

Kill Switch blocks or kills your internet connection should the VPN get disconnected. This helps maintain the privacy of your IP address (key to identifying your location and online activities) and other personal information should the VPN connection drop.

I have Norton 360 app on Windows

  1. Open your Norton device security product.

    If you see the My Norton window, next to Secure VPN, from the drop-down menu, select Settings.

  2. In the Settings window, next to Kill Switch, move the slider to enable the feature.

I have Norton Secure VPN app on Windows

  1. Open Norton Secure VPN app on Windows.

  2. Click the Settings icon at the top of the app.

  3. In the General tab, next to Kill Switch, move the slider to enable the feature.

I have an Android device

  1. In your Norton Secure VPN app, tap the menu icon, and tap Settings.
  2. In the Settings page, next to Kill Switch, move the slider to enable the feature.

What is Wi-Fi Security?

Wi-Fi Security in Norton Secure VPN scans the wireless network that your device is connected to in order to detect common network threats such as man-in-the-middle attacks. This feature is available only on Android and iOS platforms.

In order to scan your Wi-Fi network, you need to allow Secure VPN access to your device's location. We will not save your location information, nor use it to track you.

What is Split Tunnel?

The Split Tunnel feature in Norton Secure VPN lets you securely direct and encrypt your choice of apps by selecting the traffic you wish to exclude from Secure VPN.

I have Norton 360 app on Windows

  1. Open your Norton device security product.

    If you see the My Norton window, next to Secure VPN, from the drop-down menu, click Settings.

  2. In the Settings window, next to Split Tunnel, click the icon.

  3. In the Split Tunnel window, move the slider to enable the feature.

    In the App Excluded section, click Add and select the application that you want to exclude from the Secure VPN traffic.

  4. In the alert message that you receive, click OK.

    The newly selected apps will be excluded from your Secure VPN traffic when you turn on VPN next time.

    The alert message appears only when Secure VPN is turned on in Norton 360.

I have Norton Secure VPN app on Windows

  1. Open Norton Secure VPN app on Windows.

  2. Click the Settings icon , at the top of the app and then click Split Tunnel.
  3. In the Split Tunnel page, move the slider to enable Exclude apps from your Secure VPN traffic.

  4. Click Add an Application.

    In the Add Another Application window, select the application that you want to exclude from the Secure VPN traffic and click Open.

  5. Click TURN ON VPN.

I have an Android device

  1. Open Secure VPN.

  2. Tap the menu icon , on the top left of the screen and tap Settings.
  3. In the Settings screen, move the slider to enable Split Tunneling.

  4. To exclude an app, tap Exclude Apps under Split Tunneling.

  5. In the Exclude Apps screen, click to select the apps that you want to exclude from Secure VPN traffic.

    Turn off VPN and turn it on again to apply the changes made for Split Tunneling.

What is Auto-Connect VPN on Windows?

The Auto-connect VPN feature on Windows helps to re-connect automatically when the Secure VPN connection drops.

What is Launch at Startup on Windows?

The Launch at Startup feature on Windows loads the Norton Secure VPN services whenever the system boots.

You need to connect manually to Norton Secure VPN after launching the app if the Auto-Connect feature is in disabled state.

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DOCID: v117122849
Operating System: windows,macos,android,ios
Last modified: 11/06/2021