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Stop your Norton subscription from automatically renewing

Most of our services are offered as automatically renewing subscriptions to help our customers avoid lapses in their service. With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates.

However, if you prefer to turn off Auto Renewal, use the information below to change your renewal settings on your account page. If you have already been charged and want to request a refund, please contact Member Services & Support.

Stop your subscription from automatically renewing

For Japan, Korea, China, Hong Kong, and Taiwan:

If your order number starts with APXXXXXXXX or NPXXXXXXXX or if you have Norton 360 Standard Plus, follow the steps below to turn off Auto Renewal for your subscription.

If your order number starts with SY, visit the below link to turn off Auto Renewal for your subscription. You will need your order number and email address or phone number that was used when you ordered. 

You can find your order number from the emails received from Norton:

  • The subject of the email is "NortonLifeLock Order #NP***** purchase completed"
  • The subject of the email is "Automatic renewal service, notification of billing completion". Check the section [Order number at the point of Automatic renewal enrollment] SY********.

Otherwise:

  1. Sign in to your Norton account.

  2. On the My Account page, located either next to or below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal.

  3. Confirm your cancellation.

Here are a few things you should know if you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

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DOCID: kb20090818144126EN
Operating System: Android;Mac;Windows;iOS
Last modified: 08/05/2022