Norton from Symantec

Windows 8 Action Center incorrectly reports that my Norton product is turned off or there is no antivirus program installed

We have observed a reporting anomaly when Norton security products are installed on Windows 8 under certain rare conditions. The anomaly blocks the ability of security products to correctly report their status to the Windows Security Center. We believe that issue affects other non-Norton security products too.

However, in our tests and observations, Norton products continue to work at full strength and report their status correctly on the main Norton product user interface although the Windows Security Center shows conflicting information.

To fix this reporting anomaly, we recommend that you run the Hotfix tool from Microsoft.

Disclaimer: Symantec is not responsible for the reliability of any data, opinions, advise, or statements made on third-party sites. Symantec provides these links merely as a convenience. The inclusion of such links does not imply that Symantec endorses, recommends, or accepts any responsibility for the content of such sites.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v81754387_EndUserProfile_en_us
Operating System: Windows 8
Last modified: 03/26/2014