Norton from Symantec

My Norton product isn't starting or working on my computer

Before you begin

  • These problems can happen for different reasons. Usually, restarting your computer can fix these problems. Restart your computer to check if you can start your Norton product.

    If you still cannot start the Norton product or if you have other problems with the product, we can help you find a solution. Go through the next sections in this page and follow the instructions for the scenario that best explains your problem.

Is your computer infected?

If you think your computer is infected, we recommend that you run a scan with Norton Power Eraser. For more tailored solutions, visit our Threat Removal support page.

Any other problem with your product?

Visit the Norton Support website where you can search for solutions in our knowledge base.

Thank you!

Thank you for using Norton Support.

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DOCID: v64233471_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/01/2015