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Norton Maintenance Mode for Windows XP and Windows Vista

As of June 2018, Norton will be moving Windows XP and Windows Vista versions of its client security software into Maintenance Mode. This article provides more information on how this decision potentially impacts you.

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Why are Windows XP and Windows Vista being moved to Maintenance Mode?

  • Microsoft stopped supporting Windows XP in 2014 and Windows Vista in April 2017.

  • Unsupported versions of Windows no longer receive software updates from Microsoft that improve Windows stability and security.

  • It becomes progressively more difficult for software developers like Norton by Symantec to provide new feature enhancements to unsupported operating systems.

What does "Maintenance Mode" mean?

  • Maintenance Mode means that the Norton client security software installed on Windows XP and Windows Vista will continue to receive certain services, like malware definition updates, but that certain other services, like new product capabilities, will no longer be provided.

What services will continue in Maintenance Mode?

  • Your Norton client security software will continue to receive the latest malware definitions by LiveUpdate.

  • Your Norton client security software will continue to receive vulnerability updates and compatibility fixes.

  • You will continue to enjoy the Virus Protection Promise*, if applicable.

What services will stop or change in Maintenance Mode?

  • Your Norton client security software will no longer receive the new product updates that the customers on supported versions of Windows (Windows 10, Windows 8, and Windows 7) will receive.

  • Due to Microsoft, Google, and Mozilla no longer providing browser support for Windows XP and Windows Vista, Norton is no longer supporting the Identity Safe browser plug-in. You will still be able to access your stored passwords through the main service interface or Identity Safe website. Norton will no longer support automatically filling in forms or saving passwords from the browser.

Windows XP or Windows Vista devices with Norton have more protection against malware than an unprotected system would.

Contact Norton Support for assistance on helping you resolve this issue.

*Virus Protection Promise: To be eligible for the Virus Protection Promise, you must have a qualifying Norton subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that Norton subscription directly from Symantec, or activate Automatic Renewal with Symantec. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying Norton subscription. If you purchase a Norton bundle (a qualifying Norton subscription purchased with another Norton offering), your refund will be limited to the Manufacturer's Suggested Retail Price (MSRP) of your qualifying Norton subscription for the current term, not to exceed the total bundled price paid. Or, if your bundled purchase contains a qualifying Norton subscription with a non-Norton product, your refund will be limited to the Manufacturer's Suggested Retail Price (MSRP) of only your Norton qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling, and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for details including qualifying Norton subscriptions.

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DOCID: v126160909
Operating System: Windows
Last modified: 12/04/2019