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Fix problems downloading Norton

If you see any error when you download Norton, or if download did not complete, try to redownload the product from the Norton account.

If you cannot find Norton that you want to download in your account, read Find Norton subscription in your account .

Redownload Norton

  1. Download Norton.

  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

  3. In the Get Started window, click Download Norton.

  4. Click Agree & Download.

    You may see the message "Trial period expired" if you install a wrong product. Make sure that you download Norton that has an active subscription.

    If you have a product key you have not yet registered to your account, click Enter a new product key to continue.

    Type the product key and click >. Follow the on-screen instructions to activate the product.

  5. Depending on your browser, do one of the following:

    • For Internet Explorer: Click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and click the file that you downloaded.

    • For Chrome: On the bottom-left corner, click the file that you downloaded.

  6. If the User Account Control window appears, click Continue.

    Follow the on-screen instructions.

  7. Norton is now installed and activated.

If you cannot download or install Norton even after you follow the steps, select one of the following that best describes your situation:

If the solutions above did not work, contact Member Services and Support.

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DOCID: kb20090505145926EN
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 03/03/2020