Norton Cleaner - Getting started

Quick Clean cleans your device by removing unnecessary files to free storage space. The feature scans and lists all the item types available to clean. These item types are separated into three categories: Unneeded files, Files to review, and Hidden caches.

1. Open Norton Cleaner.

2. On the main Norton Cleaner screen, tap Quick Clean or Review and clean.

3. When the scan is complete, you can view the result summary and select the item types you want to clean. Item types are divided into two sections (you may see one or both sections, depending on which data types are stored on your device):

   • Unneeded files: Data that has been carefully selected to ensure that it is truly dispensable, including thumbnails, APKS, residual files, and hidden, visible, and shared cache.

   • Files to review: Data that may not be valuable to you. We recommend reviewing items included in this group and only ticking items that are dispensable. All items are unticked by default and will not be deleted unless you manually select them.

4. Tap Finish Cleaning to delete the selected items.

   The selected items are cleaned and removed from your device.

   You cannot restore files that are removed from your device. Quick Clean only removes data that is dispensable, such as system caches that can be easily replaced or APK files that are already installed.

The Sleep Mode feature stops apps from running in the background, releasing memory for other tasks. You can also ignore apps to hide them from the list or uninstall them from your device.

1. Open Norton Cleaner.

2. On the main Norton Cleaner screen, tap Sleep Mode.

3. Tick the apps you want to stop, ignore, or uninstall, and do one of the following:

   • Tap Force Stop to immediately stop the selected apps from running in the background.

   • Beside Force Stop, tap ⋮ More options (the three dots) and select Ignore or Uninstall the selected apps.,

4. Tap Proceed.

5. Wait while Norton Cleaner hibernates, ignores, or uninstalls the selected apps, then tap the back arrow in the top-left corner to return to the main screen.

The selected apps are hibernated, ignored, or uninstalled.

The Apps displays an overview of the apps installed on your device, helping you free storage space by identifying apps that may be beneficial to uninstall.

1. Open Norton Cleaner.

2. On the main Norton Cleaner screen, tap Apps.

3. The Apps Overview screen is divided into the following sections:

   • Drainers: Identifies apps that may be draining your data and battery.

   • Usage: Displays apps based on frequency of use. You can view Times opened, Screen time, and Unused apps.

   • Growing: Identifies apps that are occupying more space on your device than previously.

   • Notifying: Identifies apps that have sent you the most notifications in the last 7 days.

     You may need to grant Norton Cleaner permission to display apps that send you most notifications. Tap Grant access > Go to Settings > Scroll down and tap Norton Cleaner. Tap the slider next to Allow notification access to turn on (blue) or off (Gray). In the warning alert, read the information, and tap Ok.

4. Tap the back arrow in the top-left corner to navigate back to the Apps Overview screen.

The app details are identified and acted upon.

Norton Cleaner allows you to optimize your images to occupy less space. Images that are already the same size as your device screen (for example, screenshots) are not optimizable.

1. Open Norton Cleaner.

2. Tap ☰ Menu (the three lines) in the top-left corner of the main app screen.

3. Go to Photo Optimizer > Show photos.

4. Photos are arranged in groups according to age. Tick the photo(s) you want to optimize or tap Select all next to a group of photos to select the whole group.

5. Tap the Confirm button at the bottom of the screen.

6. Tap Continue to proceed with default optimization or tap Setup to preview an optimized image.

7. Under Original photos, tap Select (or Change) to specify what will happen to your original photo(s). The following options are available:

   • Send originals to cloud storage: Remove the original photos from your device and send them to cloud storage. If Norton Cleaner is already connected to a cloud storage account, tap the email address connected to your preferred account. If not, tap Connect to cloud storage to connect the app to a new cloud storage account.

   • Just delete: Remove and permanently delete the original photos from your device.

   • Keep originals: Keep the original photos on your device.

8. Tap Optimize now to immediately start optimizing the selected photo(s).

9. When optimization is complete, tap the back arrow to return to the main screen.

Your photos are now optimized to occupy less space on your device.

Norton Cleaner allows you to easily transfer items from your device to a connected cloud storage account.

1. Open Norton Cleaner.

2. Tap ☰ Menu (the three lines) in the top-left corner of the main app screen.

3. Tap Cloud Transfers.

4. Tap Connect next to your chosen cloud service (Dropbox or Google Drive).

5. Select your preferred account and tap OK. Enter your login credentials if prompted.

6. The account now appears under Connected. To sign out of an account, tap ⋮ More options (the three dots) next to the account and select Sign out.

   You can be connected to multiple Google Drive accounts and one Dropbox account at the same time. If you are connected to multiple accounts simultaneously, you are prompted to choose an account each time you attempt to transfer data to cloud storage.

You can now transfer items from your device to a connected cloud storage account.

Browser Cleaner allows you to easily remove saved data collected by your browsers when you search online.

1. Open Norton Cleaner.

2. Tap ☰ Menu (the three lines) in the top-left corner of the main app screen.

3. Tap Browser Cleaner.

4. Tap See scan results.

5. All Browser data items are automatically selected for cleaning. Untick any items that you do not want to clean, then tap Finish cleaning.

6. When prompted, tap Start cleaning to delete the selected items.

All the saved data collected by your browsers is deleted.

Auto Cleaning allows the app to run regular cleanings without you manually activating them each time.

1. Open Norton Cleaner.

2. Tap ☰ Menu (the three lines) in the top-left corner of the main app screen.

3. Tap Auto Cleaning.

4. Tap the grey (OFF) slider at the top of the screen so that it changes to green (ON).

5. Under the Frequency section, specify how regularly you want to schedule cleanings (every 24 hours, 48 hours, 72 hours, or weekly).

6. Under the Notification section, specify the minimum amount of space you want to clean so you are informed each time Automatic Cleaning is complete.

Automatic Cleaning is now configured and will run as specified.

When you tap the Tips tile on the main app screen, you can review tips for clearing space on your device. You can specify which kinds of tips you want Norton Cleaner to prioritize via the Analysis preferences screen.

1. Open Norton Cleaner.

2. On the main Norton Cleaner screen, tap Tips.

3. Touch and hold thefour lines icon next to a tip category and drag the panel up or down to reorder your preferences. Optionally, tap the slider next to Find unwanted photos to turn the feature on (blue) or off (gray).

Norton Cleaner shows tips according to your specified preferences.

1. Open Norton Cleaner.

2. At the bottom of the main Norton Cleaner screen, tap More tools.

3. Under the Optimizer section, you can optimize your photos and videos.

   If you see Need access to media library, then tap Go to Settings > Photos > Full Access > Allow Full Access. Navigate back to the Norton Cleaner app > More tools.

4. Tap Optimize videos or Optimize photos, select the video or photos that you want to optimize, and tap Optimize.

   You cannot select multiple videos for optimization.

5. To retain the original video or photo quality, next to Keep original, move the slider so that it turns blue (On) > tap Optimize Now.

   The selected file(s) are moved to the trash. Your media files are now optimized to occupy less space on your device.

Using Swipe Clean to optimize your photos

1. Open Norton Cleaner.

2. At the bottom of the main Norton Cleaner screen, tap Swipe Clean.

3. The Swipe Clean screen lists all the photos available on your device. The photos are separated into categories.

4. Tap the category, and you can do one of the following:

   • Swipe the photo to the right to retain the photo.

   • Swipe the photo to the left to move it to the Trash folder of the Norton Cleaner app.

Your media files are now optimized to occupy less space on your device.

Important points to know

• To restore the files that are moved to the trash, tap Trash at the bottom of the main Norton Cleaner screen, select the files that you want to recover, and tap Recover all.

• You cannot restore files that are removed from the trash.

1. Open Norton Cleaner.

2. At the bottom of the main Norton Cleaner screen, tap More tools.

3. Under the Contacts Cleaner section, you can remove duplicate and incomplete contacts.

   If you see Need access to contacts, then tap Go to Settings > Photos > Full Access > Allow Full Access. Navigate back to the Norton Cleaner app > More tools.

4. The Contacts Cleaner screen lists all the contacts available on your device. The contacts are separated into four categories: All contacts, Duplicate contacts, and Incomplete contacts.

5. Based on the category that you select, you can do the following:

   • See all contacts: Lists all the contacts available on your device. Tap the contact you want to remove, and tap Remove contact.

     Important: You cannot recover contacts that have been removed.

   • Clear duplicates: Lists all the duplicate contacts available on your device. Select the contact that you want to clean up and tap Merge selected contacts to remove the duplicates.

   • Fix incomplete contacts: This list includes the contacts with incomplete records. Select a contact, enter the required contact information, and tap Save.

The selected contacts are organized and cleaned up.

1. Open Norton Cleaner.

2. At the bottom of the main Norton Cleaner screen, tap More tools.

3. Under the Secret Files section, you can hide sensitive photos and videos from others in a private file locker.

4. Tap Access media vault > Continue.

5. Enter your personalized PIN code.

6. Tap Import files, select the files that you want to hide, and tap Add.

7. In the Import completed alert, tap Delete to delete the selected files from your phone’s Photo Library.

   Important: If you uninstall Norton Cleaner or do not remember the PIN for the Secret Files folder, then you cannot access or restore any files you have stored in the Secret Files folder. We recommend exporting your files from Secret Files before uninstalling the app.

The selected photos and videos are hidden and moved to the private file locker.

1. Open Norton Cleaner.

2. At the bottom of the main Norton Cleaner screen, tap More tools.

3. Under the Clean Share section, you can securely share your photos or videos without revealing your location, time, or other hidden data.

4. Tap Select from gallery, select the files that you want to share, and tap Select.

5. Tap Remove hidden data, and you can continue sharing your file.

The selected photos and videos are shared safely.