FAQ: Mobile Unlock

To change the registered mobile device, you need to remove the existing device from the vault settings on the configured desktop browser and set up the feature again on a new device.

You can disable the Always perform mobile unlock on browser startup option present in the Mobile Unlock settings of the Norton Password Manager extension on your computer or Mac.

The vault unlock request is sent to the mobile every time you launch the browser or sign in your Norton account. For the Mobile Unlock to work, you must have installed the Norton Password Manager browser extension and turned on the mobile unlock feature.

Yes. The Mobile Unlock feature should be set up independently on every browser which has the Norton Password Manager extension installed.

No. You can only have one device registered at any time to authorize a vault unlock request from your computer.

Yes. Launch the Norton Password Manager browser extension on your browser and navigate to the Mobile Unlock settings page. Under My Devices, click Remove next to the mobile device.

Some reasons for not receiving a notification as expected may include:

A few reasons for seeing an error upon approving a vault unlock request on mobile are: