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Fix problems with Location Supervision feature in Norton Family being turned off for your child's device


Enable Device Administrator for Norton Family

  1. From the Home screen, go to Settings.

  2. Under Personal, tap Security, and then tap Device administrators.

  3. Next to Norton Family, make sure that the check box is checked. If it is unchecked, tap it to enable Device Administrator for Norton Family.


Enable the Norton Family Accessibility Service

  1. From the Home screen, navigate to Settings > Accessibility.

  2. Under Services, tap Norton Family Accessibility Service.

  3. Next to Norton Family Accessibility Service, move the slider to turn it on.

  4. Tap OK to confirm.

These steps are general and may differ depending on the version of the Android OS.

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DOCID: v106721778
Operating System: Android, Windows
Last modified: 07/19/2019