Request Refund

Get the serial number for your Norton Core router. The serial number is found under the router or on the bottom of the product box.

Print, complete and sign the Norton Core Return Form

Photocopy or print an image of the Norton Core serial number located under the router or under the box.

Photocopy or print an image of the original receipt showing the purchase date and price paid for Norton Core.

Send the printed, completed and signed form, copy of Norton Core serial number and copy of receipt to the address provided in the form. The information for how to send is on the form.

• Upon receipt and approval a prepaid shipping label will be sent to the email address specified on the Norton Core Return form.

• Pack the Norton Core router and all cables in their original box.

• Print and affix the prepaid shipping label securely to the original Norton Core box and mail at the nearest UPS outlet.

• Once we receive the box with the router and cables, a check will be sent to the address provided on the Norton Core Return form. Please allow six weeks for processing.

Print, complete and sign the required form for your region. Select your region:

• United States or Canada

• Europe Middle East Africa

• Australia or New Zealand

• Singapore

Please allow six weeks for the refund to be processed.

Photocopy or print an image of the Subscription Key label used to activate your Norton.

• • This is necessary to validate your purchase and prevent use of the subscription after the refund.

  • For most subscriptions, this is a 25 character key that can be found on a card or CD envelope in the package you purchased. See example:

    

Photocopy or print an image of the original receipt showing the purchase date and price paid for Norton.

Send the printed, completed and signed form, copy of Subscription Key label and copy of receipt to the address mentioned in the form. The information for how to send is on the form.