To access your online vault, you must first sign in to your Norton account, and then log on to your Norton Password Manager vault. If you get an incorrect password error, you need to know if it is the Norton account password or the Norton Password Manager password that is causing the error.
STEP 1
Sign in to your Norton account from the Norton Toolbar
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In your web browser, if the Norton toolbar displays Vault is Closed, then click .
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Type in your email address, and click .
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Type in your Norton account password, and click . If you do not remember your Norton account password, then click and follow the on-screen instructions to recover your lost password.
After you log on to your Norton account, you will be prompted for your Norton Password Manager vault password.
STEP 2
Sign in to your Norton Password Manager vault
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Type in the Norton Password Manager vault password. If you have forgotten the vault password, click .
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If you have forgotten the vault password and the password hint does not help, you need to delete the Norton Password Manager online vault.
For security reasons, if you have forgotten your Norton Password Manager vault password, you cannot reset or retrieve the vault password. When you delete the online vault, all your stored data is lost. However, if you have exported or backed up your vault, you can import this data into your new vault. For more information, read: Importing your Norton Password Manager data.
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To delete your Norton Password Manager vault, type in a wrong password three times, and then select .
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Click .
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In the confirmation dialog box, click .
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Type in your Norton account password, and click .