Applicable for: Windows
This problem can occur if you are using a preinstalled version of Microsoft Office 2013.
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the main window, double-click Security, and then click LiveUpdate.
When Norton LiveUpdate is finished, click OK.
Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."
Exit all programs, and restart the computer.
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