Fix the network or Internet access problem for an application or a service after you install Norton device security product for Mac

To fix this problem, run LiveUpdate to allow access to the application that is unable to access Internet.

STEP 1

Open your Norton device security product.

If you see the My Norton window, next to Device Security, click Open.
In the Norton main window, click LiveUpdate.
Run LiveUpdate until no further updates are available for your Norton product.
If prompted, restart your Mac.

If the problem persists, configure the Application Blocking and Connection Blocking settings.

STEP 2

Open your Norton device security product.

If you see the My Norton window, next to Device Security, click Open.
In the Norton main window, click Settings.
In the left pane, click Firewall.
Next to Application Blocking, click the tools icon .
The Application Blocking window lists the applications and the connection settings for each of the applications.
In the Application Blocking window, select the application that cannot access Internet, and under Setting, click allow.

If the application is not listed, click Add Application, select the application, and click Choose. Click Done.
In the Firewall settings window, next to Connection Blocking, click the tools icon .
The Application Blocking window lists the applications and the connection settings for each of the applications.
In the Connection Blocking window, select the application that cannot access Internet, and under Setting, click allow.

If the application is not listed, click Add Application, select the application, and click Choose. Click Done.

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