Submit a file or URL to Norton for review

This article explains how to report a false positive (a file or URL incorrectly detected as suspicious by Norton) or a false negative (a suspicious file or URL not detected by Norton).

Submit a file or URL for Norton to review

1. Go to Norton Submission Portal.

2. Click Open submit form under False positive or False negative, depending on what you want to report.

3. In the top panel, select whether you want to report a URL or a File.

4. Fill in the following information:

   • Your email address

   • For a false negative report: The Website URL or the relevant File

   • For a false positive report: The Detection name, Alert ID (located at the bottom of the detected alert popup), and the Website URL or the relevant File

   • Description of the issue

   • The guidelines for file submission are:

     • Uploads can be a maximum size of 500 MB.

     • You may upload a maximum of 1 file by placing the sample file within a ZIP or RAR archive.

     • Uploads must not be password-protected.

5. Tick the reCAPTCHA box and click Submit.

Your report is submitted.