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What is Norton Virus Protection Promise?

Virus Protection Promise includes a virus removal service provided by a NortonLifeLock expert and may come with the following qualifying subscriptions: Norton 360 plans (including LifeLock), Norton Security (Standard, Deluxe, Premium), Norton Core Security Plus, Norton Small Business, Norton Internet Security, Norton AntiVirus, Norton 360, and Norton 360 Multi-Device. In the unlikely event that we are unable to remove the virus from your PC, Mac, Android and/or iOS device, you may be entitled to a refund of the subscription.

For more information, see Terms & Conditions.

These steps are for the current version of the Norton products. If you have an older version or if you do not know your version, go to Norton Update Center.

How to determine if you are eligible for the Norton Virus Protection Promise

    Norton Virus Protection Promise availability is displayed under the eligible subscription in the Services tab when you sign into your account.

  1. Sign in to your account.

  2. In the Manage My Subscriptions page, select the subscription and check to see if the Virus Protection Promise is available.

    Under ADDITIONAL BENEFITS, Virus Protection Promise will be displayed.

How to use the Norton Virus Protection Promise if you think you are infected

If you think your computer is infected, we recommend that you run a Full System Scan using your Norton product. If Full System Scan does not solve the problem, you can use Norton Power Eraser to quickly detect and remove the threats.


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DOCID: v62458994
Operating System: Windows
Last modified: 06/03/2021