Other products

Error: "Incorrect vault password"

To manage your Norton Password Manager you need to setup a vault password. Please remember, your vault password is different from your Norton account password. If you do not have the Norton Password Manager app on a mobile device with Biometric or Face ID enabled, then you cannot reset your vault password.

If you want to delete your Norton Password Manager vault, Read, Delete your Norton Password Manager vault.

When you delete a vault, all of the Password Manager data that are stored in the vault is permanently removed. If you think that you can recall/remember vault password, do not delete your vault.

Select one of the following depending on your device:

Android

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings.
  3. In the Settings screen, tap Vault.

  4. In the Vault screen, tap Reset Password.

    Approve using biometric authentication.

  5. In the Reset password screen, follow the on-screen instructions and tap Save.

iOS

This feature is available only on iOS devices running iOS 10 or above.

  1. Sign in to your Norton Password Manager app using biometric authentication.

  2. In the Vault screen, tap the Menu icon , and then tap Settings
  3. In the Settings window, tap Vault.

  4. In the Vault screen, under VAULT PASSWORD, tap Reset Password.

    Authenticate using Touch ID or Face ID.

  5. In the Reset password screen, follow the on-screen instructions to reset password and tap Save.

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v80684438
Operating System: Android;iOS
Last modified: 03/30/2022