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Fix incorrect subscription days displayed in your Norton product

Your Norton product can display incorrect subscription days for many reasons. Some of the common scenarios are, the purchased product was not installed on your device or it was not activated.

For China, Hong Kong, Japan, Korea, and Taiwan : Your subscription starts from the day of your payment if you purchase from online store.

If you have not purchased a renewal or an upgrade from the expiration notice, the days from your old subscription will not be added to the new subscription. For example, when your Norton protection is due for renewal and if you purchase a new product from a retail store or online store, the days from your old subscription will not be added to the new subscription.

If you see a message asking you to confirm a purchase when you sign in to your account, read Message "Please confirm your purchase".

For more help, contact Member Services & Support.

I was charged for Subscription Renewal but my product does not show correct subscription days

If you have received an subscription renewal notification or if you are charged for automatically renewed subscription, read Norton automatically renewing subscription help.

If your subscription renewal date is incorrect even after your subscription is automatically renewed, redownload your Norton product.

  1. Sign in to your account.

  2. In the My Subscription tab, select the product you want to download.

  3. Click Download.

  4. In the Install on this device window, click Agree & Download.

    Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

  5. If a security warning or other confirmation window appears, click Run, OK, or Continue.

    Once the downloader is executed, your product will be downloaded, installed, and activated automatically.

My Norton product does not show correct subscription days

If your Norton product displays incorrect number of days remaining, you may not have installed the correct Norton product that you have purchased.

  1. Sign in to your account.

  2. If you are not signed in to your account already, you will be prompted to sign in. Type in your email address and password for your account, and click Sign In.

    If you do not have a Norton account, click create a new account and complete the sign-up process.

  3. In the Get Started window, click Download Norton.

    If you want to install a new product which is not registered to your account, click Enter a New Product Key.

    Type the product key and click >. Follow the on-screen instructions to activate the product.

  4. Click Agree & Download.

  5. Do one of the following depending on your browser:

    • For Windows: Press Ctrl + J key, to open the Downloads window in your browser, and double-click the file that you downloaded.

    • For Mac: Press Command + Option + L, to open the Downloads window in your browser, and double-click the file that you downloaded.

  6. If the User Account Control window appears, click Continue.

    Follow the on-screen instructions.

  7. Your Norton product is now installed and activated.

    If your subscription date is still incorrect you may have to manually activate your product. For more information, read Activate or renew your Norton subscription

My Norton subscription shows as expired or trial version has expired

If your subscription status shows as expired, then we recommend that you reactivate the Norton product. If the problem persists and you have an active subscription, then download the Norton product from your account. You don't have to uninstall the product to perform this action.

If you receive e-mail notifications saying that your subscription has expired, even after renewing and installing your protection, it is likely that the notification might be for a different subscription.

  1. Sign in to your account.

  2. If you are not signed in to your account already, you will be prompted to sign in. Type in your email address and password for your account, and click Sign In.

    If you do not have a Norton account, click create a new account and complete the sign-up process.

  3. In the Get Started window, click Download Norton.

    If you want to install a new product which is not registered to your account, click Enter a New Product Key.

    Type the product key and click >. Follow the on-screen instructions to activate the product.

  4. Click Agree & Download.

  5. Do one of the following depending on your browser:

    • For Windows: Press Ctrl + J key, to open the Downloads window in your browser, and double-click the file that you downloaded.

    • For Mac: Press Command + Option + L, to open the Downloads window in your browser, and double-click the file that you downloaded.

  6. If the User Account Control window appears, click Continue.

    Follow the on-screen instructions.

  7. Your Norton product is now installed and activated.

    If your subscription date is still incorrect you may have to manually activate your product. For more information, read Activate or renew your Norton subscription

    You may also see trial version has expired message even though you have an active subscription with days remaining. To fix this problem, you need to activate the product again.

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DOCID: kb20100920013943EN
Operating System: windows,mac
Last modified: 11/02/2021